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🛡️ Privacy Policy

Effective Date: July 4, 2025
Turtle Bins by Snappers ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us through our website.

1. What We Collect

When you use our site or submit a request form, we may collect:

  • Your full name

  • Phone number

  • Email address

  • Service address

  • Drop-off date

  • Material type or delivery details

  • Any notes or messages you include

2. How We Use Your Information

We use the information you provide to:

  • Schedule deliveries and services

  • Contact you about your request

  • Send service updates or confirmations

  • Improve our services and site performance

We do not sell, rent, or trade your personal information to third parties.

3. How We Protect Your Data

Your information is stored securely through our website platform (Wix.com) and accessible only to authorized personnel.
We use industry-standard methods to protect your data from unauthorized access, loss, or misuse.

4. Use of Cookies

We may use cookies or other technologies to help improve website performance and your browsing experience. You can control cookie preferences through your browser settings.

5. Third-Party Services

Our site is hosted by Wix.com, which may collect anonymous usage data for operational and analytical purposes.
For more details, see Wix’s privacy policy:
👉 www.wix.com/about/privacy

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct or update your data

  • Request deletion of your data

To make a request, please contact: 509-827-6086
📧 contact@turtlebins.com (or your preferred email)

7. Updates to This Policy

We may revise this Privacy Policy as needed. Updates will be posted here with the revised effective date.

Questions?

If you have any concerns or questions about our privacy practices, feel free to contact us.

Site Work & Material Handling – Terms of Service

Effective Date: July 4, 2025
Provided by: Turtle Bins by Snappers, a division of Snappers Construction Inc.

1) Services Provided

We provide site preparation and improvement services, which may include:

  • Material delivery & placement (gravel, dirt, sand, rock, aggregate)

  • Spreading, grading, compacting, and pad prep

  • Small‑scale excavation and landscape reshaping

Note: Material delivery is offered as part of a site‑work project — not as a stand‑alone rental/delivery service.

2) Customer Responsibilities

  • Access: Work areas must be accessible by full‑size truck/trailer and compact equipment.

  • Clear Work Area: Remove vehicles, gates, debris, or other obstructions before arrival.

  • Placement Requests: Materials will be placed or spread in the requested location if safe and accessible; otherwise, we will choose the nearest safe option.

  • Permits & Surface Risk: Customer is responsible for any required permits and accepts liability for surface damage (turf, asphalt, concrete, landscaping) from truck/equipment access.

3) Materials

  • Materials are sold as‑is with natural variations in color, texture, and composition.

  • Quantities are approximate and may vary by 5–10%.

  • 4) Payments & Fees

  • Projects require payment in full or a signed contract with agreed terms before scheduling.

  • Extra charges may apply for:

  • Second delivery/return trips

  • Scope changes after dispatch

  • On‑site wait times over 15 minutes

  • Rush requests may incur expedited fees.

  • 5) Scheduling & Delays

  • We aim to meet scheduled start times but cannot guarantee exact arrival windows. Delays may occur due to weather, road conditions, site readiness, utility locates, or high job volume. We are not responsible for project delays caused by these factors.

6) Liability

Snappers Construction Inc. / Turtle Bins by Snappers is not liable for:

  • Damage resulting from requested dump/placement locations or site work on unstable surfaces

  • Losses from incorrect material choice or improper use after placement

  • Injuries from customer or third‑party handling/spreading of materials or equipment

7) Changes to Terms

We may update these terms at any time. Continued engagement of our services implies agreement to changes.

Refund & Rescheduling Policy – Site Work & Material Handling

Effective Date: July 4, 2025

1) Cancellations

  • Full Refund: Cancel 48+ hours before scheduled work.

  • Partial Refund: Cancel 24–48 hours prior — $50 processing fee.

  • No Refund: Cancel <24 hours prior.

2) Failed Service Attempts

If we cannot complete work due to inaccessible/unsafe site or incorrect instructions:

  • $100 dry run fee applies

  • No refund unless rescheduled at customer expense

3) Returns

Delivered/placed materials cannot be returned. All sales are final once materials are placed or spread.

4) Work Scope Errors

  • Our mistake: We will correct at our expense.

  • Customer change/error: Additional material or labor fees may apply.

5) How to Request a Refund or Reschedule

Email james@turtlebins.com or call (509) 827‑6086. Approved refunds process within 5–7 business days to the original payment method.

🛡️ Legal Notice

All content, including the Turtle Bins name and logo, are protected trademarks of Snappers Construction Inc.
Do not copy, reuse, or reproduce without permission.

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